Cancellation and Refund – peacedecorfashion.com

Cancellation and Refund Policy for Peace Decor Fashion

At Peace Decor Fashion, we value your satisfaction and strive to provide high-quality products and services. If for any reason you are not completely satisfied with your purchase, we have outlined our cancellation and refund policies below to ensure a smooth process.

1. Order Cancellation Policy

1.1. Cancellation Before Shipment

– If you wish to cancel your order, please contact us immediately at care@peacedecorfashion.com.
– Orders can only be canceled before they are dispatched. Once the product has been shipped, it is no longer eligible for cancellation.
– If your order is successfully cancelled, you will receive a full refund to your original method of payment within 7-10 business days.

1.2. Cancellation After Shipment

– Orders cannot be canceled once they have been shipped. In such cases, you can refer to our return and refund policy to initiate a return once the product is delivered.

2. Return and Refund Policy

2.1. Eligibility for Return

– You may return eligible products within 15 days of delivery, provided they are unused, in their original packaging, and in the same condition as received.
– Some products, such as custom or personalized items, are not eligible for returns. Please refer to the product page for details on return eligibility.

2.2. Eligibility for Return

– To initiate a return, please contact us at care@peacedecorfashion.com with your order details and reason for return.
– After receiving your request, we will provide instructions on how to return the product.
– You are responsible for the cost of return shipping unless the item received was damaged or defective.

2.3. Refund Process:

– Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
– If approved, a refund will be processed within 7-10 business days to your original method of payment.

3. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 24 hours of delivery at care@peacedecorfashion.com with photos of the damaged or defective product. We will offer a replacement or full refund for the item and we will cover the cost of return shipping.

4. Non-Returnable Items

Certain products are not eligible for returns due to hygiene and safety reasons, including:Earrings and other Jewellry worn close to the skin, Customized products, Gift Items and Home Decors, Canvas Painting and Candles.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:
– Check with your bank or credit card company, as processing times may vary.
– If you still have not received the refund, contact us at care@peacedecorfashion.com for assistance.